Air Canada's change and cancellation policies vary. Penalties, waivers and discounts depend on your ticket type.
Updated Mar 19, 2024 4:31 p.m. PDT · 3 min read Written by Ramsey Qubein Ramsey Qubein
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MORE LIKE THIS TravelSometimes despite your best efforts, you may have to change your plans. If you've booked with Star Alliance carrier Air Canada, the type of fare and when you booked will determine if you'll get your money back, a travel credit, or nothing when cancelling.
This guide covers how to cancel an Air Canada flight, the airline's 24 hour cancellation policy and how its refund policy works.
Yes, but whether or not you will receive a refund depends on when you cancel it and how you made the reservation.
The Air Canada 24 hour cancellation policy is similar to what many airlines offer in the U.S . Within 24 hours of making a reservation, anyone can cancel their airfare without paying a fee. This option is available no matter what type of fare you book (including basic tickets) as well as if paying with cash or Aeroplan points .
The policy changes after that 24-hour window passes; then, it will depend on the type of fare you booked. At this point, Basic bookings are not eligible for cancellations or refunds. In addition, no changes can be made and no future credit for travel will be issued. That’s the tradeoff for buying the cheapest basic economy tickets .
Other fares can be changed or canceled, but there may be fees (charged in each direction of travel) or additional charges involved. We'll discuss these details in the next section.
If Air Canada changes your flight time by at least two hours, you receive jury duty, military orders or someone on the reservation dies, basic tickets can also be canceled. While traveling, if your Air Canada flight is delayed by at least three hours or canceled, you are eligible for a refund for the unused portion of the ticket.
Depending on your destination, the policies vary. Above is the chart showing the policy for U.S. flights. Remember that basic tickets are not eligible for a refund unless Air Canada cancels or delays a flight for at least three hours or adds a connection. Change fees and policies vary by destination.
If you need to cancel a nonrefundable ticket, you will not receive a refund. Instead, it will be issued as a travel credit. For example, on U.S. flights, only Comfort, Latitude and flexible premium cabin tickets are eligible for a refund to your original form of payment.
Air Canada’s top-tier elite members (Super Elite) have waived fees if canceling an award ticket.
International destinations have a different schematic of change and cancellation policies. The refund and change fees are more complex and depend on the itinerary . Refundable fares will not charge a fee, but will charge (or refund) the difference in fare.
Log into your Air Canada account online and go to Manage My Bookings. You can then choose to change or cancel the ticket by clicking on the appropriate link. If changing it, potential fees or additional charges may apply. Changes include the spelling of names, routing, dates, and origin or destination.
If you do not have an Air Canada account, you can still access your booking in the same way by entering the booking reference number and your last name.
The Air Canada flight change fee varies by ticket type, destination and when you cancel or change the ticket. Aeroplan award tickets charge change fees per direction, and these range between $0-$130 ($0-$175 CAD) depending on the cabin of service.
Super Elite members don’t pay a fee to make any changes, and flexible fares do not require a fee for changes.
What about same-day changes to your ticket? Latitude, premium economy and flexible business class tickets do not charge anything. Basic tickets do not permit changes, but other fares charge $100 in each direction. Nonrefundable business class tickets charge a fee depending upon the fare.
If you have to change travel plans for an Air Canada ticket, the penalty will depend on when you make the change and what type of ticket you have. Elite status members are given some waivers and discounts, which is a nice perk, too.
It’s not unusual to have a change of plans, but be ready to pay some fees or a difference in fare if you purchase certain types of Air Canada tickets.
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Ramsey is a freelance writer and editor who travels more than 450,000 miles a year. With 166 countries under his belt and counting, he has a wealth of knowledge about loyalty programs and credit card perks to help people travel more efficiently and in style without breaking the bank. See full bio.
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