Travel money

Look no further than your own bank for your Travel Money with fee free deliveries straight to your door.

Start your holiday before you go. We'll deliver your holiday money to your door so you can focus on the important stuff (finding your sunglasses, planning what you want to buy in duty free. ).

quick and easy to order
all major currencies available
travel money delivered direct to your door for no fee.

Travel Money is provided in association with Travelex Currency Services Limited.

To order Travel Money you need to be 18+ and live in the UK.

How much will I be charged to buy travel money through first direct's service?

Order Requirements

online orders must be paid for using your first direct, HSBC debit or credit card or Marks and Spencer credit card

Charges

you will be advised of any charges payable before you confirm your order. Where applicable, these will also be shown on your order confirmation
the service is free unless you use a credit card. If you use a credit card, you’ll usually pay a fee, which you can check with your provider before placing your order

When will you get your travel money?

for orders confirmed before 2pm, Monday to Friday, we will aim to deliver your Travel Money by the next working day
for any orders confirmed after 2pm, Monday to Friday, on a Saturday or Sunday, or on a Bank/Public Holiday, we will aim to deliver your Travel Money within 2-3 working days
these delivery times are not guaranteed and deliveries to remote parts of the UK may take longer
if we accept your order, we'll deliver your Travel Money to you at the address we hold for you. Your order needs to be signed for, so if you are not at home when your order is delivered, Royal Mail should leave a card giving details of where the order can be collected

Working day means Monday to Friday excluding UK Bank or Public Holidays.

Frequently asked questions

Can I order more than one currency at the same time?

Yes, you can add more than one currency to the same order.

How much can I order online from first direct?

You can buy travel money, only for you, worth between £100 - £2,500, by ordering it online at our website.

Can my order be cancelled?

You can’t cancel an order once you’ve placed it. You can refuse to accept delivery. If you do so, we’ll provide a refund using our buy-back rate. This is not the same rate as the purchase rate, so you may lose money on the transaction. Also, if you paid by credit card, the credit card fee will not be refunded. We can cancel or refuse your order if we believe it isn’t for personal use or think that the order may cause us issues with any laws or regulations.

What exchange rate will I get?

Your rate will be shown on the ordering screen at the time you place your order.

What else do I need to know?

Any complaint can be made to 03 450 511 378 or by secured message in our App and online banking or by writing to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. If we are unable to resolve it, you can go to the Financial Ombudsman Service at Financial Ombudsman Service, Exchange Tower, London E14 9SR or complaint.info@financial-ombudsman.org.uk Opens an overlay [Will show a security message first] or by calling 0800 0 234 567. The laws of England and Wales apply to these terms.

We may need you to give us information and documentation relating to your tax liability (both within the UK and overseas, where appropriate). We may share this with tax authorities to establish your tax liability in other countries.